01Our commitment
Pitch Real Estate ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what information we collect, how we use it, and your rights.
02Information we collect
When you submit an enquiry, request an appraisal, sign up to our newsletter, or lodge a maintenance request through this website, we may collect:
- Your name;
- Your email address and phone number;
- A property address (where you provide one);
- The contents of your message or request.
We only collect personal information that you voluntarily provide to us.
02How we use your information
We use your personal information to:
- Respond to your enquiry, appraisal or maintenance request;
- Provide our property leasing, sales, management and advocacy services;
- Send you our newsletter and market updates, where you have asked to receive them;
- Maintain our records and comply with our legal obligations.
03How your information is handled
Submissions made through this website are delivered to us by email via a third-party form service (Web3Forms) and recorded in a secure spreadsheet that only we can access. Our website is hosted by Cloudflare. These providers process data on our behalf and may store information on servers located outside Australia. We take reasonable steps to ensure your information is handled securely.
04Newsletter and unsubscribing
If you sign up to our newsletter, we will use your email address to send you occasional updates. You can unsubscribe at any time by contacting us at info@pitchre.com.au, and we will remove you from our list.
05Disclosure
We do not sell your personal information. We will not disclose it to third parties except: to the service providers who help us operate this website and our business; where you have consented; or where we are required or authorised by law to do so.
06Cookies and analytics
This website uses minimal cookies necessary for its operation and may embed third-party content such as Google Maps, which may set its own cookies. You can control cookies through your browser settings.
07Access and correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. To do so, contact us using the details below. We will respond within a reasonable time.
08Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can address it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
09Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page.
10Contact us
For any privacy questions or requests, contact us at info@pitchre.com.au or 03 9087 3069, or write to 99 Grattan Street, Carlton VIC 3053.